Banking Center: Customer Service & Relationship Advisor

WesBanco Bank Inc.; Riverdale Park (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

PTO 17 days

Medical/Dental/Vision

401(k) with match

Annual holidays

Job summary

WesBanco Bank Inc. is seeking a Customer Service Advisor to deliver outstanding service, open new accounts, and drive product referrals from the Banking Center. The role emphasizes building relationships with customers and promoting bank services to support Retail banking growth.

The position requires experience in cash handling and customer interactions, with the ability to initiate outbound calls for onboarding and prospecting. Strong teamwork and adherence to policies are essential.

Qualifications

• Excellent customer service skills and the ability to identify sales opportunities.
• Knowledge of bank products and services and how to promote them.
• Ability to develop relationships and referrals with internal partners.

Responsibilities

• Open new deposit accounts and operate a cash drawer with accuracy.
• Assess banking needs and refer customers to business partners for products and services.
• Conduct outbound calls for onboarding and prospecting Retail customers.
• Maintain security, audit procedures, and cash-handling controls.
• Collaborate with branch staff to meet goals and provide excellent service.

Skills

Excellent Customer Service

Operational Proficiency

Referral Opportunities

Relationship Building

Promoting Bank Products

Business Development

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Advisor to deliver outstanding service, open new accounts, and drive product referrals from the Banking Center. The role emphasizes building relationships with customers and promoting bank services to support Retail banking growth.

The position requires experience in cash handling and customer interactions, with the ability to initiate outbound calls for onboarding and prospecting. Strong teamwork and adherence to policies are essential.