Banking Center Customer Experience Advisor

WesBanco Bank Inc.; Flushing Township (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Advisor to foster strong customer relationships, promote banking products, and identify referrals. You will handle account openings, transactions, and onboarding while delivering excellent service at our banking center.

The ideal candidate will have strong communication skills, a commitment to compliance, and experience in banking or sales support. This role emphasizes outbound calling and proactive customer outreach.

Qualifications

• Banking is a regulated industry; expect training in bank policies and procedures.
• Proficiency with Microsoft Outlook and banking software is expected.
• Strong written and verbal communication; ability to explain product information clearly.

Responsibilities

• Identify referral opportunities and promote bank products and services.
• Open new deposit accounts and process cash handling with accuracy.
• Conduct outbound calls for onboarding, prospecting new retail customers, and relationship building.
• Collaborate with branch staff and internal partners to meet goals and promote teamwork.

Skills

Customer service

Communication

Sales aptitude

Education

High School Diploma

Job description

WesBanco Bank Inc. is seeking a Customer Service Advisor to foster strong customer relationships, promote banking products, and identify referrals. You will handle account openings, transactions, and onboarding while delivering excellent service at our banking center.

The ideal candidate will have strong communication skills, a commitment to compliance, and experience in banking or sales support. This role emphasizes outbound calling and proactive customer outreach.