Banking Call Center Specialist I — Remote & Flexible Hours

WesBanco Bank Inc.; Knoxville (TN); Remote; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to identify, respond to, and resolve customer requests related to bank products and services in the call center.

The role is based in Knoxville with an alternate schedule featuring Sunday-Thursday hours and some observed holidays. You will interact with customers, provide professional support, and work to resolve inquiries within departmental service levels while adapting to a remote work environment and diverse digital banking

Qualifications

• High school diploma or GED.
• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience.
• Ability to work independently in a remote environment.

Responsibilities

• Answers inbound calls across all queues including account questions and digital banking services.
• Uses training materials to resolve issues independently.
• De-escalates or escalates to a supervisor as needed.
• Completes customer transactions and updates account information with correct partners.
• Maintains knowledge of banking products and services.
• Keeps commitments to response and resolution within service levels.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Education

High school diploma or GED

Tools

PC proficiency

Apple/Android support

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to identify, respond to, and resolve customer requests related to bank products and services in the call center.

The role is based in Knoxville with an alternate schedule featuring Sunday-Thursday hours and some observed holidays. You will interact with customers, provide professional support, and work to resolve inquiries within departmental service levels while adapting to a remote work environment and diverse digital banking