Remote-Ready Banking Support Specialist I

WesBanco Bank Inc.; Knoxville (TN); Hybrid; USD 30,000 - 40,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I in Knoxville, TN, responsible for providing professional and courteous support in the bank's call center. This position requires responding to customer inquiries promptly and effectively while adhering to service metrics.

The ideal candidate must possess strong customer service skills, a high school diploma, and at least one year of related experience. Flexibility in scheduling is necessary, including working some holidays.

Qualifications

• Possess one year of customer service experience, preferably in banking.
• High school diploma or GED required.
• Experience in a contact center is necessary.

Responsibilities

• Respond to and resolve customer requests at the bank's call center.
• Process inbound calls including account and product questions.
• Assist customers with digital banking services.

Skills

Customer service experience

Time management

Effective communication skills

Problem-solving ability

Ability to work independently

Education

High school diploma or GED

Tools

Personal computer proficiency

Knowledge of Android and Apple products

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I in Knoxville, TN, responsible for providing professional and courteous support in the bank's call center. This position requires responding to customer inquiries promptly and effectively while adhering to service metrics.

The ideal candidate must possess strong customer service skills, a high school diploma, and at least one year of related experience. Flexibility in scheduling is necessary, including working some holidays.