Bank Teller & Customer Experience Pro

Santander Consumer USA Inc.; Town of North Hempstead (NY); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander Consumer USA Inc. is hiring a Teller in New York to deliver exceptional customer service, process transactions, handle cash, and support branch operations. You will engage customers, promote digital tools, and help resolve issues with accuracy and integrity.

The role requires a high school diploma or GED, 6+ months cash handling and customer service experience, and willingness to work weekends/evenings. Base pay ranges from $30,000 to $47,000 annually with benefits.

Qualifications

• High school diploma or GED is required.
• 6+ months cash handling experience is required.
• 6+ months demonstrated customer service experience is required.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash handling

Customer service

Risk awareness

Policy compliance

Active listening

Digital tools

Multi-tasking

Accuracy/detail

Computers & math

Branch hours

Education

High school diploma or GED

Job description

Santander Consumer USA Inc. is hiring a Teller in New York to deliver exceptional customer service, process transactions, handle cash, and support branch operations. You will engage customers, promote digital tools, and help resolve issues with accuracy and integrity.

The role requires a high school diploma or GED, 6+ months cash handling and customer service experience, and willingness to work weekends/evenings. Base pay ranges from $30,000 to $47,000 annually with benefits.