Bank Teller — Customer‑Centric Cash Specialist

Santander Consumer USA Inc.; Falmouth (MA); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Teller to deliver exceptional customer service, process routine banking transactions, and support branch operations. You will handle cash, manage inventories, and help customers navigate digital self-service options.

The role requires a high school diploma and at least six months of cash handling and customer service experience. Weekend/evening availability may be needed in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 6+ months cash handling experience required.
• 6+ months customer service experience required.
• Excellent customer service and communication skills; ability to use digital tools.

Responsibilities

• Provide exceptional customer service and assist with banking needs.
• Process transactions: deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies, compliance and risk management procedures.
• Cross-sell bank products to deepen customer relationships.
• Educate customers on self-service options and digital tools.
• Support audits, custodianship, and other operational tasks.
• Maintain a clean, welcoming work area and be flexible to support nearby branches.

Skills

Cash handling

Customer service

Attention to detail

Multi-tasking

Communication

Risk awareness

Digital tools

Education

High school diploma

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is seeking a Teller to deliver exceptional customer service, process routine banking transactions, and support branch operations. You will handle cash, manage inventories, and help customers navigate digital self-service options.

The role requires a high school diploma and at least six months of cash handling and customer service experience. Weekend/evening availability may be needed in a fast-paced environment.