Bank Teller: Customer Experience & Financial Wellness

PNC Financial Services Group, Inc.; Lorain (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision insurance

Life insurance

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. is hiring a Teller based in Cleveland, OH. The role focuses on delivering an exceptional customer experience, educating customers on financial options, and identifying opportunities to grow banking relationships within the branch.

The position emphasizes in-person engagement, accuracy in transactions, and adherence to branch policies, with standard benefits and eligibility as a full-time employee in an in-office environment.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience.
• Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions and educates customers on alternatives for their financial interactions.
• Identifies banking opportunities during customer interactions and refers as appropriate to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree Required

Job description

PNC Financial Services Group, Inc. is hiring a Teller based in Cleveland, OH. The role focuses on delivering an exceptional customer experience, educating customers on financial options, and identifying opportunities to grow banking relationships within the branch.

The position emphasizes in-person engagement, accuracy in transactions, and adherence to branch policies, with standard benefits and eligibility as a full-time employee in an in-office environment.