Customer-Centric Teller: Banking Solutions & Growth

Fairygodboss; Bedford Heights (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k) Plan

Paid Time Off

Job summary

PNC in Bedford Heights, OH seeks a Full Time Teller to deliver a superior customer experience and grow branch relationships. This in-office role emphasizes accuracy, policy adherence, and proactive engagement with customers to educate on digital tools and product options.

The position supports the Retail Branch team with a focus on financial wellbeing, opportunity identification, and referrals for enhanced customer solutions.

Qualifications

• Customer-focused mindset with ability to identify opportunities in conversations.
• Ability to educate customers on banking options and technology tools.
• Comfort with following policies and procedures while delivering accurate service.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty while increasing share of wallet.
• Identifies opportunities through conversations with customers and makes referrals to branch staff.
• Performs lobby engagement to position PNC products and educate on digital options for transactions.
• Applies product and procedural knowledge to resolve customer questions and issues.
• Ensures teller and branch daily operations are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC in Bedford Heights, OH seeks a Full Time Teller to deliver a superior customer experience and grow branch relationships. This in-office role emphasizes accuracy, policy adherence, and proactive engagement with customers to educate on digital tools and product options.

The position supports the Retail Branch team with a focus on financial wellbeing, opportunity identification, and referrals for enhanced customer solutions.