Bank Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Kentucky; Hybrid; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off & holidays

Job summary

PNC Financial Services Group, Inc. is seeking a Teller for the Millersburg, OH branch. The role emphasizes delivering customized financial guidance, processing customer interactions, and promoting PNC products.

You will engage customers in-branch, educate on digital tools, and refer opportunities to colleagues as needed. This position supports daily branch operations and emphasizes accuracy, compliance, and strong customer service skills.

Qualifications

• No university/college degree required; high school diploma acceptable.
• In lieu of a degree, a combination of education, certifications, and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives for their financial interactions.
• Identifies banking opportunities during conversations and refers as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Educates customers on managing financial transactions using technology, tools and resources.
• Applies product and procedural knowledge to solve customer problems.
• Adheres to policies and procedures and maintains efficient branch operations.

Skills

Customer Focused

Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Teller for the Millersburg, OH branch. The role emphasizes delivering customized financial guidance, processing customer interactions, and promoting PNC products.

You will engage customers in-branch, educate on digital tools, and refer opportunities to colleagues as needed. This position supports daily branch operations and emphasizes accuracy, compliance, and strong customer service skills.