Teller - Customer Experience & Growth Focus

PNC Financial Services Group, Inc.; Mason (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

401(k) with match

Pension and stock purchase plans

Life insurance

Short/Long-term disability protection

Educational assistance

Wellness program

Paid holidays

Vacation days

Job summary

PNC Financial Services Group, Inc. in Mason, OH is seeking a full-time Teller to deliver a personalized customer experience and support daily branch operations. You will work with customers to educate on options and guide transactions using technology and branch resources.

This in-office role emphasizes in-person service, risk awareness, and adherence to policies. No degree required; prior banking knowledge and a friendly, customer-focused approach are valued.

Qualifications

• No degree required or preferred.
• Customer service-oriented with daily banking knowledge.
• Ability to process transactions accurately and educate customers.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and makes appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer’s problems.
• Adheres to all policies and procedures, ensuring teller and branch operations are efficient and accurate.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Mason, OH is seeking a full-time Teller to deliver a personalized customer experience and support daily branch operations. You will work with customers to educate on options and guide transactions using technology and branch resources.

This in-office role emphasizes in-person service, risk awareness, and adherence to policies. No degree required; prior banking knowledge and a friendly, customer-focused approach are valued.