Bank Teller & Customer Experience Pro

PNC Financial Services Group, Inc.; New Philadelphia (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Pension plan

Educational assistance

Wellness program

Paid time off

Job summary

PNC Financial Services Group, Inc. seeks a Teller at the New Philadelphia Branch in Ohio to provide exceptional customer service and financial guidance. You will process transactions, educate customers on options, and refer opportunities to branch staff to grow loyalty and share of wallet.

Based in New Philadelphia, OH, this in-office position emphasizes accurate operations, adherence to policies, and a positive, inclusive workplace culture. No visa sponsorship is offered for this role.

Qualifications

• Successful candidates must demonstrate knowledge, skills, and abilities for a teller role.
• Experience not required; a combination of education, certifications, and military service may be considered in lieu of a degree.
• Ability to follow policies and procedures and provide accurate branch operations.

Responsibilities

• Delivers a customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on alternatives.
• Identifies banking opportunities and makes referrals to branch staff.
• Performs lobby engagement to connect customers and position PNC products.
• Educates customers on using technology for transactions and self-service.
• Ensures teller and branch operations are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy & Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

No Required Certification(s)

No Required License(s)

Job description

PNC Financial Services Group, Inc. seeks a Teller at the New Philadelphia Branch in Ohio to provide exceptional customer service and financial guidance. You will process transactions, educate customers on options, and refer opportunities to branch staff to grow loyalty and share of wallet.

Based in New Philadelphia, OH, this in-office position emphasizes accurate operations, adherence to policies, and a positive, inclusive workplace culture. No visa sponsorship is offered for this role.