Bank Store Supervisor: Customer Experience Leader

TD Bank Group; Northern (KY); Hybrid; USD 33,000 - 46,000; Full time

Job summary

TD Bank is seeking a Store Supervisor in Holmes, PA to lead day-to-day team activities and ensure operational excellence. The role requires strong supervisory skills, cash handling oversight, and adherence to regulatory guidelines while delivering tailored financial advice to customers.

The position emphasizes coaching, relationship building, and proactive service, with opportunities to advance as the store grows.

Qualifications

• HS Diploma or GED required.
• Undergraduate degree preferred.
• 2+ years related experience working with customers and/or sales.
• Notary License (preferred).
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service.

Responsibilities

• Provides supervisory oversight to a team achieving store objectives and legendary customer experiences.
• Leads day-to-day team leadership to ensure efficient delivery of service and advice while maintaining compliance.
• Monitors teller and platform workflows, prioritizes tasks, and delegates duties.
• Drives operational excellence in cash handling, vault management, and fraud prevention.

Skills

Customer service

Team leadership

Communication skills

Organizational skills

Education

HS Diploma or GED

Undergraduate degree preferred

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank is seeking a Store Supervisor in Holmes, PA to lead day-to-day team activities and ensure operational excellence. The role requires strong supervisory skills, cash handling oversight, and adherence to regulatory guidelines while delivering tailored financial advice to customers.

The position emphasizes coaching, relationship building, and proactive service, with opportunities to advance as the store grows.