Banking Center Team Lead & Advisor

TD Bank Group; Springfield (MA); Presencial; USD 41.000 - 61.000; Jornada completa

Descripción de la vacante

TD Bank Group in Springfield, MA is seeking a Store Leader to guide a team delivering advisory and service excellence. You will coach staff, oversee complex sales activities, and ensure compliance while helping customers achieve financial goals.

The role requires a strong knowledge of banking products, leadership ability, and superior communication skills. Experience in consumer and residential lending is a plus.

Formación

• Excellent verbal and written communication skills.
• 2+ years experience in customer service or sales.
• Supervisory or leadership experience preferred.
• Habilidad para gestionar prioridades competitivas.
• Proficiency with Microsoft Office software.

Responsabilidades

• Leads a team of advice and service colleagues to achieve store objectives.
• Provides day-to-day leadership and direction for personalized service and advice.
• Oversees complex sales advice activities involving multiple systems and partners.
• Delivers end-to-end advice to customers and recommendations based on needs.
• Coaches the team to deliver exceptional customer experience.

Conocimientos

Customer service

Communication

Sales experience

Team leadership

Educación

Undergraduate degree or equivalent experience

Herramientas

Microsoft Office

Descripción del empleo

TD Bank Group in Springfield, MA is seeking a Store Leader to guide a team delivering advisory and service excellence. You will coach staff, oversee complex sales activities, and ensure compliance while helping customers achieve financial goals.

The role requires a strong knowledge of banking products, leadership ability, and superior communication skills. Experience in consumer and residential lending is a plus.