Banking Customer Care Specialist

MCI Careers; Farmers Branch (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI Careers is seeking Customer Service Representatives in Farmers Branch, Texas, to support inbound customer service for commercial and public sector clients. This role involves troubleshooting, assisting callers with inquiries, and ensuring an excellent customer experience. Ideal candidates are motivated, team-oriented, and have a background in customer service.

Opportunities for advancement, alongside competitive compensation and a variety of health benefits, are offered. Join MCI and thrive in a supportive work environment!

Qualifications

• Must be 18 years of age.
• Minimum of three years in a call center environment.
• Excellent organizational, written, and oral communication skills.

Responsibilities

• Handle inbound customer calls professionally.
• Listen to customers and resolve their issues.
• Create and maintain customer CRM records.

Skills

Customer service orientation

Multi-tasking

Strong communication skills

Problem-solving ability

Team orientation

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

CRM software

Job description

MCI Careers is seeking Customer Service Representatives in Farmers Branch, Texas, to support inbound customer service for commercial and public sector clients. This role involves troubleshooting, assisting callers with inquiries, and ensuring an excellent customer experience. Ideal candidates are motivated, team-oriented, and have a background in customer service.

Opportunities for advancement, alongside competitive compensation and a variety of health benefits, are offered. Join MCI and thrive in a supportive work environment!