Banking Customer Care Specialist

MCI; Las Cruces (NM); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth

Paid training

Casual dress code

Job summary

MCI is hiring a Financial Services Representative in Las Cruces, NM to support bank customers with product and account information and to resolve issues. You will engage with customers via calls, emails, and live chat while following established client processes in a fast-paced environment.

The role emphasizes reliability, effective communication, and teamwork, with comprehensive training provided to develop knowledge of banking processes and customer service excellence.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Handle inbound customer calls in a courteous, timely, and professional manner, including email and live chat.
• Listen to customers, understand their needs, and resolve customer issues.
• Escalate customer issues to appropriate staff for resolution as needed.
• Ensure first call resolution through problem solving and effective call handling.
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner.
• Utilize knowledge base and training to accurately answer customer questions.
• Create and maintain customer CRM records with accurate call details.
• Accurately document call resolution in appropriate systems.
• Follow client process for handling financial issues and inquiries.
• Comply with requirements surrounding confidential information and personal information.
• Follow all required scripts, policies, and procedures.
• Adhere to attendance and work schedule requirements including scheduled training.

Skills

Excellent communication skills

Highly reliable

Team player

Multi-tasking

Customer service oriented

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

CRM systems

Job description

MCI is hiring a Financial Services Representative in Las Cruces, NM to support bank customers with product and account information and to resolve issues. You will engage with customers via calls, emails, and live chat while following established client processes in a fast-paced environment.

The role emphasizes reliability, effective communication, and teamwork, with comprehensive training provided to develop knowledge of banking processes and customer service excellence.