Bank Branch Operations Leader - Service & Growth

First American Bank NM; Albuquerque (NM); On-site; USD 60,000 - 90,000; Full time

Job summary

First American Bank NM is seeking a Branch Supervisor to manage all aspects of branch operations under the supervision of the Market President. You will oversee operations, customer service, and branch security while driving service excellence and sales culture.

The role requires at least 1 year of supervisory/management experience or a Bachelor’s degree in Business Administration, plus knowledge of HR procedures. A credit/background/reference check is part of the process.

Qualifications

• Aptitude for financial services.
• Minimum 1 year supervisory/management experience or Bachelor's Degree in Business Administration.
• Equivalent of 5+ years experience in the banking industry.
• Basic knowledge of Human Resource procedures.

Responsibilities

• Oversee all branch operations, customer service, and branch security.
• Motivate staff and conduct customer service training to ensure top service.
• Promote customer satisfaction and cross-servicing by learning bank products and services.

Skills

Financial services aptitude

Supervisory experience

HR procedures

Education

Bachelor's degree in Business Administration

Job description

First American Bank NM is seeking a Branch Supervisor to manage all aspects of branch operations under the supervision of the Market President. You will oversee operations, customer service, and branch security while driving service excellence and sales culture.

The role requires at least 1 year of supervisory/management experience or a Bachelor’s degree in Business Administration, plus knowledge of HR procedures. A credit/background/reference check is part of the process.