Branch Operations & Customer Experience Leader

First American Bank NM; Las Cruces (NM); On-site; USD 52,000 - 65,000; Full time

Job summary

First American Bank in Las Cruces, NM is seeking an experienced Branch Manager to oversee all branch operations under the supervision of the Market President. The role focuses on delivering outstanding customer service, ensuring branch security, and aligning staff with the bank's sales and cross-servicing culture.

Ideal candidates have supervisory experience or a business degree and a solid banking background, with the ability to train staff, manage risk, and maintain compliance.

Qualifications

• Experience supervising branch staff and operations.
• Knowledge of human resources procedures preferred.
• Ability to motivate staff and train for excellent service.

Responsibilities

• Oversee all operations, customer service, branch security and more.
• Motivate staff and conduct customer service training.
• Drive for customer satisfaction and promote sales and cross-servicing by learning our products and services.

Skills

Supervisory experience

Customer service excellence

People leadership

Education

Bachelor's Degree in Business Administration

5+ years banking experience

Job description

First American Bank in Las Cruces, NM is seeking an experienced Branch Manager to oversee all branch operations under the supervision of the Market President. The role focuses on delivering outstanding customer service, ensuring branch security, and aligning staff with the bank's sales and cross-servicing culture.

Ideal candidates have supervisory experience or a business degree and a solid banking background, with the ability to train staff, manage risk, and maintain compliance.