Branch Operations & Service Lead

First Citizens Bank; Smithfield (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

First Citizens Bank is seeking an Operations Services Supervisor to manage a single branch and lead the service-line team, overseeing teller transactions and customer requests while supporting branch sales with referrals.

Ideal candidates bring strong leadership, financial literacy, knowledge of banking products, and the ability to coach staff, adapt to change, and build cross-functional relationships to enhance customer service.

Qualifications

• Bachelor's degree with 1 year experience or HS diploma with 5 years in financial services or branch operations.
• Preferred management or supervisory experience.
• Strong financial literacy and knowledge of banking regulations.

Responsibilities

• Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.
• Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Leverages the expertise of Bank partners, other managers, and team to accomplish business goals.

Skills

Financial literacy

Retail banking products

Operations Management

Banking Regulations & Compliance

Branch Banking Operations

Builds Productive Relationships

Team Leadership

Education

Bachelor's degree

High School Diploma or GED/Equivalent

Job description

First Citizens Bank is seeking an Operations Services Supervisor to manage a single branch and lead the service-line team, overseeing teller transactions and customer requests while supporting branch sales with referrals.

Ideal candidates bring strong leadership, financial literacy, knowledge of banking products, and the ability to coach staff, adapt to change, and build cross-functional relationships to enhance customer service.