Assistant Branch Manager - Lead Sales & Customer Experience

First Commerce Bank; Freehold (NJ); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

First Commerce Bank in the United States seeks an experienced banking professional to support branch leadership and drive growth. You will oversee daily branch operations, implement strategic plans, and ensure compliance with policies and regulatory requirements.

The role emphasizes team supervision, coaching on product knowledge, performance reviews, and collaboration with management to open new accounts and manage deposits and loans. A valid driver’s license and banking training are preferred.

Competenze

• High School Diploma or equivalent required; post-secondary education preferred; specialized banking training; valid driver’s license.
• Proficient in English, mathematics, interpersonal relations, communication, customer service, and sales; demonstrated leadership, management, and supervisory abilities; strong organizational and project management skills; problem-solving capability; thorough knowledge of bank products, services, policies, procedures, and federal banking regulations; expertise in branch and teller operations, cash/ATM procedures; proficient PC skills; ability to lift 50 lbs.
• Minimum three (3) years related experience.

Mansioni

• Assist Branch Manager in managing branch office to meet customer financial service needs; implement strategies to achieve Retail Banking Division annual operating plan goals; ensure compliance with operating policies, procedures, and regulatory requirements; supervise assigned personnel; communicate with management and staff; provide periodic reports.
• Branch Management Support: Manage sales, branch functions, and business development to achieve growth, customer service excellence, and profitability
• Enhance Bank image through proactive, customer-driven service exceeding expectations
• Ensure customer retention and branch growth
• Maintain proper staffing levels for customer service and sales objectives
• Train personnel on product knowledge and sales techniques
• Coach branch team on customer experience, sales goals, and leadership development
• Actively participate in customer service; generate deposits and loans
• Ensure operations comply with Bank policies (office balancing, vault cash control, etc.)
• Maintain security, maintenance, safety, and cleanliness; supervise building/vault opening and closing
• Conduct regular branch self-audits
• Prepare outgoing wires; place account stops and holds
• Review branch reports for accuracy; ensure timely submission
• Establish Customer Information Files and open new accounts
• Coordinate weekly branch meetings
• Participate in community organizations and branch events
• Implement strategies achieving branch goals per Retail Banking Division annual plan; assist in budget development and adherence.
• Comply with laws and policies promoting harassment-free, non-discriminatory workplace.
• Support adherence to internal policies for risk management, safety, soundness, and regulatory compliance (CRA, BSA, Equal Credit Opportunity Act, etc.).
• Personnel Supervision: Assist in hiring new personnel
• Provide orientation and training
• Review employee performance during probation and regularly thereafter
• Organize, schedule, and distribute work
• Communicate pertinent policies and procedures; encourage upward communication
• Administer personnel policies per Bank standards
• Communicate with Branch Manager, office managers, and staff to integrate goals and activities.
• Provide periodic reports to Branch Manager and other Bank groups as required.

Conoscenze

English proficiency

mathematics

interpersonal relations

communication skills

customer service

sales

leadership

management

supervisory abilities

organizational skills

project management

problem solving

bank products knowledge

bank policies procedures regulatory

branch and teller operations

cash/ATM procedures

PC skills

lifting 50 lbs

Formazione

High School Diploma or equivalent

post-secondary education preferred

specialized banking training

valid driver’s license

Strumenti

PC skills

Descrizione del lavoro

First Commerce Bank in the United States seeks an experienced banking professional to support branch leadership and drive growth. You will oversee daily branch operations, implement strategic plans, and ensure compliance with policies and regulatory requirements.

The role emphasizes team supervision, coaching on product knowledge, performance reviews, and collaboration with management to open new accounts and manage deposits and loans. A valid driver’s license and banking training are preferred.