Branch Ops Supervisor - Lead, Customer Service & Sales

First Citizens Bank; Hull (GA); On-site; USD 60,000 - 75,000; Full time

Job summary

First Citizens Bank is seeking an Operations Services Supervisor to manage a single branch's operations and lead the service-line team. You will handle teller transactions, customer requests, and identify opportunities to refer customers to bank partners to support sales initiatives.

The role emphasizes operational risk management, coaching, and adapting to new tools and processes while maintaining high service standards for customers and prospects.

Qualifications

• Bachelor's Degree and 1 year of experience OR High School Diploma or GED/Equivalent and 5 years in financial services, customer service, bank operations, or branch operations management.
• Management or supervisory experience preferred.

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues; initiate conversation to uncover sales or referral opportunities.
• Operations and Administration - Comply with regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures; complete required training by deadlines.
• Team Leadership - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank.

Skills

Operations Management

Financial literacy

Retail banking products

Customer service skills

Banking regulations & compliance

Training others

Education

Bachelor's Degree

High School Diploma or GED/Equivalent

Job description

First Citizens Bank is seeking an Operations Services Supervisor to manage a single branch's operations and lead the service-line team. You will handle teller transactions, customer requests, and identify opportunities to refer customers to bank partners to support sales initiatives.

The role emphasizes operational risk management, coaching, and adapting to new tools and processes while maintaining high service standards for customers and prospects.