Branch Operations Lead: Customer Service & Growth

First Citizens Bank; Sylva (NC); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

First Citizens Bank is seeking an Operations Services Supervisor to oversee a branch’s operations and manage a team of service line associates. The role involves facilitating teller transactions, educating customers on bank capabilities, and identifying opportunities to refer sales to bank partners.

The successful candidate will lead staff, ensure compliance with regulations, and collaborate with partners to deliver exceptional service while supporting branch sales goals.

Qualifikationen

• Financial literacy
• Knowledge of retail banking products and services
• Operations Management
• Branch banking operations
• Training others
• Managing performance

Aufgaben

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Identify sales or referral opportunities and address needs.
• Operations and Administration - Ensure risk and regulatory compliance, complete required training, and maintain operational efficiency in deposits and transactions.
• Team Leadership - Manage performance and provide coaching to support development and results.

Kenntnisse

Financial literacy

Retail banking knowledge

Operations management

Branch banking operations

Training others

Managing performance

Ausbildung

Bachelor's degree

High school diploma or GED

Jobbeschreibung

First Citizens Bank is seeking an Operations Services Supervisor to oversee a branch’s operations and manage a team of service line associates. The role involves facilitating teller transactions, educating customers on bank capabilities, and identifying opportunities to refer sales to bank partners.

The successful candidate will lead staff, ensure compliance with regulations, and collaborate with partners to deliver exceptional service while supporting branch sales goals.