Bakery Team Lead & Guest Experience Champion

nbc-careers; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Job summary

The Nothing Bundt Cakes (NbC) Assistant Bakery Manager works alongside the Bakery Manager and team members to create the highest-quality cakes, a warm, welcoming environment, and superior guest experience.

The Assistant Bakery Manager shares in team leadership and collaborates with the Bakery Manager in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards.

Qualifications

• 1-3 years of guest-facing experience in retail, restaurant or food service environment
• Preferably in a lead role with progressive managerial responsibilities
• Demonstrated success coaching others and achieving productivity goals
• Basic proficiency in Word, Excel and Outlook; comfortable with learning new tech

Responsibilities

• Prioritizes the guest experience, models superior engagement and fosters a positive work environment.
• Partners with the Bakery Manager in leading guest experience, cake production, brand visuals, work environment, P&L management, and inventory control.
• Supports the Bakery Manager in recruiting, selecting and training team members, directing daily work and providing coaching.
• Ensures NbC product, service, bakery environment, and visual merchandising standards are upheld and health/safety policies followed.
• Assists Bakery Manager with cake production plans, scheduling, payroll processing, and basic accounting tasks.
• Co-manages special-order fulfillment via web and email for individual guests and corporate accounts.
• Co-facilitates opening and closing of the bakery, including cash handling and deposits.
• Contributes to marketing by participating in local brand-building events.
• Maintains hands-on knowledge of all bakery roles and steps to cover business needs.

Skills

Guest engagement

Team leadership

Communication

Problem-solving

Organizational skills

Education

High school diploma or GED

Post-secondary education is a plus

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

The Nothing Bundt Cakes (NbC) Assistant Bakery Manager works alongside the Bakery Manager and team members to create the highest-quality cakes, a warm, welcoming environment, and superior guest experience.

The Assistant Bakery Manager shares in team leadership and collaborates with the Bakery Manager in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards.