Bakery Shift Lead: Guest Experience & Ops

Nothing Bundt Cakes; Florida; On-site; USD 42,000 - 56,000; Full time

Job summary

Nothing Bundt Cakes is seeking a Shift Lead to work alongside the Bakery Manager and team members to deliver the highest-quality cakes, a warm guest experience and a strong NbC culture. This role shares in leadership, drives sales and profitability, and ensures that all bakery operations comply with NbC standards, while coaching staff and maintaining a welcoming shop atmosphere.

The Shift Lead helps schedule, support food safety practices, and participates in marketing activities in the local

Qualifications

• High school diploma or GED required; college is a plus.
• 1-3 years guest-facing experience in retail, restaurant or foodservice.
• Experience coaching others and achieving productivity goals.
• Proficient with Microsoft Word, Excel and Outlook; comfortable with new tech.

Responsibilities

• Prioritizes guest experience and fosters a positive work environment.
• Partners with the Bakery Manager in leading guest experience, cake production, brand and merchandise presentation, work environment, P&L management and inventory control.
• Supports Bakery Manager in recruiting, selecting and training team members, directing daily work and providing coaching.
• Ensures NbC standards for product, service, environment and safety are upheld.
• Assists with scheduling, production plans, payroll processing and basic accounting tasks.
• Co-manages special-order fulfillment via web and email for guests and corporate orders.
• Co-facilitates opening/closing of the bakery, including cash handling.
• Contributes to local marketing events to build brand awareness.
• Maintains hands-on knowledge of bakery roles to support operations as needed.

Skills

Guest focus

Delegation

Organization

Problem solving

Learning agility

Education

High school diploma or GED

Post-secondary education preferred

Job description

Position Summary

The Nothing Bundt Cakes (NbC) Shift Leader works alongside the Bakery Manager and team members to create the highest-quality cakes, a warm, welcoming environment and a superior guest experience. The Shift Leader shares in team leadership and collaborates with the Bakery Manager in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards. This role serves as an important carrier of the NbC culture to reinforce core values and bring our brand to life for our team members and guests.

TITLE: Shift Lead

REPORTS TO: Bakery Manager

Position Summary

The Nothing Bundt Cakes (NbC) Shift Leader works alongside the Bakery Manager and team members to create the highest-quality cakes, a warm, welcoming environment and a superior guest experience. The Shift Leader shares in team leadership and collaborates with the Bakery Manager in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards. This role serves as an important carrier of the NbC culture to reinforce core values and bring our brand to life for our team members and guests.

Accountabilities/Duties

• Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
• Partners with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management and inventory control.
• Supports the Bakery Manager in recruiting, selecting and training team members, directing daily work responsibilities, and providing performance feedback and coaching.
• Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
• Assists the Bakery Manager in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing.
• Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
• Co-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
• Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
• Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
  
  

Core Values And Leadership Competencies

• Servant’s Heart
• Goes above and beyond to support and develop the team and create a superior guest experience.
• Keeps the good of the team and guest ahead of personal interests or gain.
• Leads by example and displays humility and empathy for others.
• Spirit of a Champion
• Demonstrates an intense drive, a commitment to excellence and a passion to succeed.
• Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance.
• Genuine Connections
• Projects warmth, enthusiasm and optimism that attracts and energizes others.
• Builds positive, productive relationships and communicates often and openly.
• Serves as a strong Cake Celebrity/Brand Ambassador in the local community.
  
  

Knowledge, Skills And Abilities

• Demonstrates an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
• Has the ability to delegate tasks, communicate clear expectations, direct others’ work and manage performance.
• Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
• Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
• Demonstrates strong learning agility, with a passion to grow and excel.
  
  

Education, Certifications And Work Experience Requirements

• High school diploma or GED; post-secondary education is a plus.
• 1-3 years of guest-facing experience in a retail, restaurant or foodservice environment, preferably in a lead role with progressive managerial responsibilities.
• Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
• Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.
  
  

Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.