Bakery Operations Lead: Grow Sales & Guest Experience

Lever, Inc.; Knoxville (TN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Base salary up to $60K with bonus

Cellphone data plan stipend

401K with company match

Paid vacation and wellness days

Health, dental, vision, and pet plans

Job summary

Insomnia Cookies is seeking a Bakery Operations Manager to lead a diverse team of Shift Leaders, Cookie Crew, and Delivery Drivers, and to own the day-to-day bakery operations. You will ensure cookie quality, speedy service, cleanliness, food safety, and strong store execution to drive sales and guest satisfaction.

The role requires hands-on leadership, coaching of staff, and the ability to manage busy late-night shifts while partnering with district leadership to grow the business and community

Qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment.

Responsibilities

• Own the day-to-day operation of your bakery, ensuring every shift is staffed, prepared, and set up for success.
• Maintain high standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution.
• Own scheduling and labor execution, balancing the needs of your team with the needs of the business.
• Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
• Create and drive local marketing drops and in-store recognition programs.

Skills

Leadership

Staff hiring

Customer service

Team coaching

Restaurant/retail software

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is seeking a Bakery Operations Manager to lead a diverse team of Shift Leaders, Cookie Crew, and Delivery Drivers, and to own the day-to-day bakery operations. You will ensure cookie quality, speedy service, cleanliness, food safety, and strong store execution to drive sales and guest satisfaction.

The role requires hands-on leadership, coaching of staff, and the ability to manage busy late-night shifts while partnering with district leadership to grow the business and community