Bakery Operations Lead — Grow Teams & Late-Night Wins

Insomnia Cookies; Minneapolis (MN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive bonus program

Cell phone stipend

Early wage access

Employee discount

Career development

Full benefits + 401k

Job summary

Insomnia Cookies is seeking a Bakery Operations Manager to lead a fast-paced bakery, build and coach a high-performing team, and own guest experience and results. You’ll supervise daily operations, scheduling, inventory, and quality while driving sales and delivering a warm, memorable cookies-from-scratch guest experience.

You’ll manage late-night shifts, develop Shift Leaders and Delivery Drivers, and partner with district leadership to grow the business in a hands-on, collaborative environment.

Qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment.
• Availability to work a schedule that reflects the needs of the bakery, including 2–3 mid-to-late shifts during the latter part of the week (Thursday–Sunday).
• A hands-on, player-coach leadership style and willingness to jump in wherever your team and business need you.
• A track record of hiring, coaching, developing, and retaining great teams.
• A natural sense of hospitality and commitment to delivering an exceptional guest experience.
• Strong business acumen and the ability to understand performance, set priorities, and turn goals into action.
• Strong communication, organization, and problem-solving skills.
• Comfort learning and using restaurant/retail technology and business systems.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Own the day-to-day bakery operation, ensuring shifts are staffed, prepared, and set up for success.
• Maintain high standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution.
• Own scheduling and labor execution, balancing team needs with business needs.
• Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
• Maintain strong operational routines and address gaps when standards aren’t met.
• Create a welcoming bakery experience and coach team to deliver friendly, fast service.
• Hire, onboard, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers.
• Build a culture with clear expectations and accountability.
• Lead with urgency and accountability during peak, late-night shifts.
• Collaborate with District Manager to solve problems and improve bakery performance.

Skills

Leadership experience

Staff scheduling

Guest service

Hiring/coaching

Problem solving

Hospitality mindset

Communication

Operations management

Food safety knowledge

Night/weekend readiness

Job description

Insomnia Cookies is seeking a Bakery Operations Manager to lead a fast-paced bakery, build and coach a high-performing team, and own guest experience and results. You’ll supervise daily operations, scheduling, inventory, and quality while driving sales and delivering a warm, memorable cookies-from-scratch guest experience.

You’ll manage late-night shifts, develop Shift Leaders and Delivery Drivers, and partner with district leadership to grow the business in a hands-on, collaborative environment.