Bakery Operations Leader: Guest Experience & Growth
Insomniacookies
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Benefits offered by this job
Job summary
Insomnia Cookies is hiring a Bakery Operations Manager for our Lakewood store in Ohio. You will lead a diverse, part-time hourly staff, shape guest experiences, and drive sales and bakery performance in a hands-on leadership role.
You’ll hire, coach, and develop the team, maintain quality and service standards, manage inventory and scheduling, and partner with leadership to implement local marketing and operational improvements. Growth opportunities abound.
Qualifications
- 3+ years of management/leadership experience in a restaurant or retail establishment.
- Availability to work 2-3 mid-to-late shifts Thurs-Sun.
- Benevolent leadership style with a player-coach mentality.
- Hospitality mindset with outstanding guest service.
- Solid software proficiency for scheduling and store ops.
Responsibilities
- Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Cookie Crew, Delivery Drivers).
- Lead service components: cookie quality, guest service, friendliness, and store cleanliness.
- Establish a culture of excellence focusing on quality, service, and sales performance.
- Manage inventory, ordering, rotation, shrink, and bakery controls.
- Create and execute local marketing drops and in-store recognition programs.
Skills
Tools
Job description
Insomnia Cookies is hiring a Bakery Operations Manager for our Lakewood store in Ohio. You will lead a diverse, part-time hourly staff, shape guest experiences, and drive sales and bakery performance in a hands-on leadership role.
You’ll hire, coach, and develop the team, maintain quality and service standards, manage inventory and scheduling, and partner with leadership to implement local marketing and operational improvements. Growth opportunities abound.
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