Bakery Operations Leader: Guest Experience & Growth

Insomniacookies

Jonesboro (AR)

On-site

USD 50,000 - 70,000

Full time

5 days ago
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Benefits offered by this job

Base salary up to $60K
Monthly bonus
Cell phone stipend
401K with matching
Paid vacation
Personal days
Sick leave
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Job summary

Insomnia Cookies is hiring a Bakery Operations Manager for our Lakewood store in Ohio. You will lead a diverse, part-time hourly staff, shape guest experiences, and drive sales and bakery performance in a hands-on leadership role.

You’ll hire, coach, and develop the team, maintain quality and service standards, manage inventory and scheduling, and partner with leadership to implement local marketing and operational improvements. Growth opportunities abound.

Qualifications

  • 3+ years of management/leadership experience in a restaurant or retail establishment.
  • Availability to work 2-3 mid-to-late shifts Thurs-Sun.
  • Benevolent leadership style with a player-coach mentality.
  • Hospitality mindset with outstanding guest service.
  • Solid software proficiency for scheduling and store ops.

Responsibilities

  • Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Cookie Crew, Delivery Drivers).
  • Lead service components: cookie quality, guest service, friendliness, and store cleanliness.
  • Establish a culture of excellence focusing on quality, service, and sales performance.
  • Manage inventory, ordering, rotation, shrink, and bakery controls.
  • Create and execute local marketing drops and in-store recognition programs.

Skills

Leadership & People Mgmt
Staff Scheduling
Customer Service
MS Office / Outlook / Excel
ATS Experience

Tools

MS Outlook
Excel
MS Teams
Applicant Tracking System

Job description

Insomnia Cookies is hiring a Bakery Operations Manager for our Lakewood store in Ohio. You will lead a diverse, part-time hourly staff, shape guest experiences, and drive sales and bakery performance in a hands-on leadership role.

You’ll hire, coach, and develop the team, maintain quality and service standards, manage inventory and scheduling, and partner with leadership to implement local marketing and operational improvements. Growth opportunities abound.

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