Bakery Operations Leader — Drive Teams & Guest Experience

Insomnia Cookies; Duluth (MN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive base pay + quarterly bonus

Cell phone stipend

Early wage access

Employee discount

Career development opportunities

Comprehensive benefits

Job summary

Insomnia Cookies is seeking a Bakery Operations Manager in a fast-paced, late-night environment. You will lead day-to-day bakery operations, ensure top cookie quality and guest experience, and develop a strong team of Shift Leaders and Crew.

This hands-on role requires coaching, accountability, and execution at scale to drive sales and operational excellence. You will own scheduling, processing orders, and local marketing collaboration while maintaining safety, cleanliness and performance

Qualifications

• 3+ years of management or leadership experience in fast-paced environments.
• Ability to work a schedule including late shifts (Thu-Sun).
• Hands-on, player-coach leadership style with coaching mindset.
• Proven hiring, coaching and retention of strong teams.
• Natural hospitality mindset and guest focus.
• Strong business acumen to set priorities and drive goals.
• Excellent communication, organization and problem solving.
• Comfort with restaurant/retail technology and systems.
• Ability to obtain required food safety certifications.
• Ability to perform essential functions with reasonable accommodation.

Responsibilities

• Own day-to-day bakery operations and shift staffing for success.
• Maintain high standards for quality, speed, cleanliness, and safety.
• Own scheduling and labor execution aligned with business needs.
• Manage ordering, inventory accuracy, rotation, and shrink.
• Address gaps quickly and maintain reliable routines.
• Deliver inviting guest experiences with friendly, fast service.
• Coach and develop Shift Leaders, Cookie Crew, and drivers.
• Build talent pipeline and growth opportunities within Insomnia.

Skills

Leadership

Staff development

Guest service

Operations management

Scheduling

Communication

Food safety

Problem solving

Tools

POS systems

Inventory management

Job description

Insomnia Cookies is seeking a Bakery Operations Manager in a fast-paced, late-night environment. You will lead day-to-day bakery operations, ensure top cookie quality and guest experience, and develop a strong team of Shift Leaders and Crew.

This hands-on role requires coaching, accountability, and execution at scale to drive sales and operational excellence. You will own scheduling, processing orders, and local marketing collaboration while maintaining safety, cleanliness and performance