Bakery Operations Lead: Team, Service & Growth

Insomnia Cookies; South Carolina; On-site; USD 51,000 - 60,000; Full time

Benefits offered by this job

Base salary up to $60K

Monthly bonus

Cellphone stipend

401K with company match

Paid vacation and personal days

Employee cookies discount

Job summary

Insomnia Cookies is hiring a Bakery Operations Manager in Lakewood, Ohio. You’ll lead a hands-on bakery team, own daily operations, ensure top cookie quality, and deliver exceptional guest experiences while driving sales and performance.

You’ll hire and develop Shift Leaders and Cookie Crew, manage inventory and local marketing drops, and partner with district leadership to grow the business while maintaining service excellence and a welcoming environment.

Qualifications

• 3+ years of management or leadership experience in a fast-paced restaurant/retail environment.
• Willing to work a schedule including Thu-Sun shifts.
• Hands-on, player-coach leadership style with coaching and development focus.
• Proven ability to hire, coach, and retain great teams.

Responsibilities

• Own day-to-day bakery operations and staffing across shifts.
• Maintain cookie quality, speed, accuracy, cleanliness, and food safety in all aspects.
• Manage scheduling, labor, and inventory controls.
• Lead local marketing efforts and in-store promotions.
• Hire and develop Shift Leaders, Cookie Crew, and Delivery Drivers.

Skills

Management experience

Customer service

Team leadership

Scheduling

Inventory management

Sales focus

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

POS software

Job description

Insomnia Cookies is hiring a Bakery Operations Manager in Lakewood, Ohio. You’ll lead a hands-on bakery team, own daily operations, ensure top cookie quality, and deliver exceptional guest experiences while driving sales and performance.

You’ll hire and develop Shift Leaders and Cookie Crew, manage inventory and local marketing drops, and partner with district leadership to grow the business while maintaining service excellence and a welcoming environment.