Bakery Operations Lead: Team, Service & Growth

Insomnia Cookies

South Carolina

On-site

USD 51,000 - 60,000

Full time

13 hours ago
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Benefits offered by this job

Base salary up to $60K
Monthly bonus
Cellphone stipend
401K with company match
Paid vacation and personal days
Employee cookies discount

Job summary

Insomnia Cookies is hiring a Bakery Operations Manager in Lakewood, Ohio. You’ll lead a hands-on bakery team, own daily operations, ensure top cookie quality, and deliver exceptional guest experiences while driving sales and performance.

You’ll hire and develop Shift Leaders and Cookie Crew, manage inventory and local marketing drops, and partner with district leadership to grow the business while maintaining service excellence and a welcoming environment.

Qualifications

  • 3+ years of management or leadership experience in a fast-paced restaurant/retail environment.
  • Willing to work a schedule including Thu-Sun shifts.
  • Hands-on, player-coach leadership style with coaching and development focus.
  • Proven ability to hire, coach, and retain great teams.

Responsibilities

  • Own day-to-day bakery operations and staffing across shifts.
  • Maintain cookie quality, speed, accuracy, cleanliness, and food safety in all aspects.
  • Manage scheduling, labor, and inventory controls.
  • Lead local marketing efforts and in-store promotions.
  • Hire and develop Shift Leaders, Cookie Crew, and Delivery Drivers.

Skills

Management experience
Customer service
Team leadership
Scheduling
Inventory management
Sales focus

Tools

MS Outlook
Excel
MS Teams
Applicant Tracking System
POS software

Job description

Insomnia Cookies is hiring a Bakery Operations Manager in Lakewood, Ohio. You’ll lead a hands-on bakery team, own daily operations, ensure top cookie quality, and deliver exceptional guest experiences while driving sales and performance.

You’ll hire and develop Shift Leaders and Cookie Crew, manage inventory and local marketing drops, and partner with district leadership to grow the business while maintaining service excellence and a welcoming environment.

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