Bakery Ops Manager — Lead Team, Elevate Guests

Insomniacookies; United States; On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Base salary up to 60K

Monthly $50 data plan stipend

401K with match

Medical, dental, vision, pet insurance

Paid vacation & wellness days

Cookie College training

Free cookies and swag

Job summary

Insomnia Cookies Lakewood, OH is seeking a Bakery Operations Manager to lead a fast-paced team, ensure quality, guest service, and sales growth in a premier late-night bakery.

You will hire and coach staff, manage scheduling and inventory, and drive local marketing while upholding safety standards. This hands-on role offers training, career growth, and a commitment to a sweet, guest-focused experience.

Qualifications

• 3+ years of management/leadership in fast-paced restaurant/retail environments.
• Willingness to work 2–3 mid-to-late shifts Thu–Sun.
• Hands-on, player-coach leadership style with strong hospitality.
• Proven hiring, coaching and staff development experience.
• Customer-centric service mindset with strong communication.
• Comfort using restaurant/retail tech and business systems.

Responsibilities

• Own bakery day-to-day operations and staffing for shifts.
• Maintain cookie quality, service speed, cleanliness and safety.
• Own scheduling, labor, inventory, and bakery controls.
• Lead local marketing drops and in-store recognition programs.
• Hire, onboard, coach, and develop Shift Leaders, Cookie Crew, drivers.
• Drive sales targets and support community marketing initiatives.

Skills

3+ years management

Operations leadership

Customer service excellence

Staff coaching

Scheduling & labor

Vendor & inventory control

Marketing & local events

Hospitality mindset

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies Lakewood, OH is seeking a Bakery Operations Manager to lead a fast-paced team, ensure quality, guest service, and sales growth in a premier late-night bakery.

You will hire and coach staff, manage scheduling and inventory, and drive local marketing while upholding safety standards. This hands-on role offers training, career growth, and a commitment to a sweet, guest-focused experience.