Bakery Ops Manager — Lead Team, Elevate Guests

Insomniacookies

United States

On-site

USD 52,000 - 66,000

Full time

5 days ago
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Benefits offered by this job

Base salary up to 60K
Monthly $50 data plan stipend
401K with match
Medical, dental, vision, pet insurance
Paid vacation & wellness days
Cookie College training
Free cookies and swag

Job summary

Insomnia Cookies Lakewood, OH is seeking a Bakery Operations Manager to lead a fast-paced team, ensure quality, guest service, and sales growth in a premier late-night bakery.

You will hire and coach staff, manage scheduling and inventory, and drive local marketing while upholding safety standards. This hands-on role offers training, career growth, and a commitment to a sweet, guest-focused experience.

Qualifications

  • 3+ years of management/leadership in fast-paced restaurant/retail environments.
  • Willingness to work 2–3 mid-to-late shifts Thu–Sun.
  • Hands-on, player-coach leadership style with strong hospitality.
  • Proven hiring, coaching and staff development experience.
  • Customer-centric service mindset with strong communication.
  • Comfort using restaurant/retail tech and business systems.

Responsibilities

  • Own bakery day-to-day operations and staffing for shifts.
  • Maintain cookie quality, service speed, cleanliness and safety.
  • Own scheduling, labor, inventory, and bakery controls.
  • Lead local marketing drops and in-store recognition programs.
  • Hire, onboard, coach, and develop Shift Leaders, Cookie Crew, drivers.
  • Drive sales targets and support community marketing initiatives.

Skills

3+ years management
Operations leadership
Customer service excellence
Staff coaching
Scheduling & labor
Vendor & inventory control
Marketing & local events
Hospitality mindset

Tools

MS Outlook
Excel
MS Teams
Applicant Tracking System

Job description

Insomnia Cookies Lakewood, OH is seeking a Bakery Operations Manager to lead a fast-paced team, ensure quality, guest service, and sales growth in a premier late-night bakery.

You will hire and coach staff, manage scheduling and inventory, and drive local marketing while upholding safety standards. This hands-on role offers training, career growth, and a commitment to a sweet, guest-focused experience.

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