Bakery Operations Leader — Evenings & Growth

Insomnia Cookies; Ann Arbor (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive base pay

Quarterly performance bonus

Monthly cell phone stipend

Early wage access

Employee discount

401k company match

Job summary

Insomnia Cookies is seeking a Bakery Operations Manager in Ann Arbor. You’ll lead daily bakery operations, manage a motivated team, and own guest experience, ensuring top-quality cookies and timely delivery during busy evenings.

You’ll hire, coach, and develop staff, optimize scheduling and labor, and partner with district leadership to drive sales and guest satisfaction in a fast-paced environment.

Qualifications

• 3+ years of management or leadership experience in a fast-paced environment.
• Willingness to work a bakery-oriented schedule including late nights and weekends.
• Ability to obtain food safety certifications as required.

Responsibilities

• Oversee day-to-day bakery operations and ensure each shift is staffed and prepared.
• Lead scheduling, labor execution, inventory control, and product quality.
• Coach and develop Shift Leaders and crew, driving guest satisfaction and sales.
• Partner with district leadership and local marketing to grow traffic and brand presence.

Skills

Management experience

Leadership

Team development

Scheduling

Guest service

Operations

Tools

POS systems

Job description

Insomnia Cookies is seeking a Bakery Operations Manager in Ann Arbor. You’ll lead daily bakery operations, manage a motivated team, and own guest experience, ensuring top-quality cookies and timely delivery during busy evenings.

You’ll hire, coach, and develop staff, optimize scheduling and labor, and partner with district leadership to drive sales and guest satisfaction in a fast-paced environment.