Late-Night Bakery Operations Leader

Insomnia Cookies; Kalamazoo (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base pay and bonus

Cell phone stipend

Early wage access

Employee discount

Career development

401k match

Job summary

Insomnia Cookies in Kalamazoo, MI seeks a Bakery Operations Manager to lead a busy late-night bakery, build a strong team, and own performance. You will hire, coach, and develop Shift Leaders and Crew, ensure top guest experiences, and drive sales through effective operations and community engagement.

This hands-on leadership role requires high energy, excellent communication, and commitment to quality, safety, and growth.

Qualifications

• Experience leading fast-paced, guest-facing teams.
• Proven ability to hire, coach, and retain staff.
• Strong communication and problem-solving skills.
• Comfort with restaurant technology systems.

Responsibilities

• Own day-to-day bakery operations ensuring shifts are staffed and prepared.
• Maintain high standards for quality, speed, cleanliness, and food safety.
• Lead scheduling and labor execution balancing team needs and business needs.
• Oversee ordering, inventory, and bakery controls.
• Drive guest experience and implement local marketing efforts.
• Coach and develop Shift Leaders and Crew.
• Partner with district/field leadership to improve bakery performance.

Skills

Leadership experience

People development

Guest service excellence

Operations management

Staff scheduling

Communication skills

Problem-solving

Food safety awareness

Job description

Insomnia Cookies in Kalamazoo, MI seeks a Bakery Operations Manager to lead a busy late-night bakery, build a strong team, and own performance. You will hire, coach, and develop Shift Leaders and Crew, ensure top guest experiences, and drive sales through effective operations and community engagement.

This hands-on leadership role requires high energy, excellent communication, and commitment to quality, safety, and growth.