Bakery Operations Leader — Late-Night Growth

Insomnia Cookies, LLC; Kalamazoo (MI); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Base pay + bonus

Cell phone stipend

Early wage access

Employee discount

Career development

Comprehensive benefits

Job summary

Insomnia Cookies is seeking a Bakery Operations Manager to lead a fast-paced, late-night bakery team. You will hire and develop talent, own daily operations, and ensure exceptional guest experiences while driving sales and bakery performance.

You’ll coach Shift Leaders and Crew, manage scheduling and inventory, and partner with district leadership to optimize results in a lively Kalamazoo market. This hands-on role demands strong hospitality instincts and a willingness to work late hours.

Qualifications

• 3+ years of management or leadership experience in fast-paced restaurant/retail environments.
• Availability to work a schedule including evenings and weekends (Thu–Sun).
• Hands-on, player-coach leadership style with a track record of coaching and developing teams.
• Strong business acumen, ability to analyze performance and take action.
• Excellent communication, organization, and problem-solving skills.
• Ability to obtain required food safety certifications.

Responsibilities

• Own the day-to-day operation of the bakery, ensuring shifts are staffed and set up for success.
• Maintain high standards for product quality, speed, accuracy, cleanliness, and food safety.
• Lead scheduling, labor execution, inventory, and bakery controls.
• Hire, onboard, coach, and develop Shift Leaders and Crew members.
• Drive guest experience through welcoming service and consistent hospitality.
• Take ownership of bakery performance, partnering with district leadership to improve results.

Skills

People leadership

Staff coaching

Guest service excellence

Operations management

Tools

POS systems

Job description

Insomnia Cookies is seeking a Bakery Operations Manager to lead a fast-paced, late-night bakery team. You will hire and develop talent, own daily operations, and ensure exceptional guest experiences while driving sales and bakery performance.

You’ll coach Shift Leaders and Crew, manage scheduling and inventory, and partner with district leadership to optimize results in a lively Kalamazoo market. This hands-on role demands strong hospitality instincts and a willingness to work late hours.