Bakery Operations Leader: Drive Guest Experience & Growth

Insomnia Cookies; Flagstaff (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Insomnia Cookies is hiring a Bakery Operations Manager to lead a high-energy team in our Flagstaff bakery. You’ll own daily operations, coach staff, and drive guest satisfaction while hitting sales and efficiency targets.

You’ll hire, develop and lead Shift Leaders, Cookie Crew, and Delivery Drivers in a fast-paced, late-night environment, ensuring top-quality cookies and a welcoming guest experience.

Qualifications

• This is a hands-on leadership role.
• You’ll hire and develop great people and coach your team.
• You’ll own the day-to-day bakery operation and performance.

Responsibilities

• Own the day-to-day operation of the bakery, ensuring shifts are staffed, prepared, and set up for success.
• Maintain high standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution.
• Own scheduling and labor execution, balancing the needs of your team with the needs of the business.
• Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
• Maintain strong operational routines and quickly address gaps when standards aren’t being met.
• Hire, onboard, coach, and develop a strong team of Shift Leaders, Cookie Crew, and Delivery Drivers.
• Create a culture where expectations are clear, great performance is recognized, and team members are supported and held accountable.
• Provide consistent coaching and real-time feedback that helps your people grow and get better.
• Develop Shift Leaders who can confidently lead great shifts, coach their teams, and solve problems.

Job description

Insomnia Cookies is hiring a Bakery Operations Manager to lead a high-energy team in our Flagstaff bakery. You’ll own daily operations, coach staff, and drive guest satisfaction while hitting sales and efficiency targets.

You’ll hire, develop and lead Shift Leaders, Cookie Crew, and Delivery Drivers in a fast-paced, late-night environment, ensuring top-quality cookies and a welcoming guest experience.