Bakery Shift Leader - Lead a Fast-Paced Team & Delight Guests

Insomnia Cookies; Abilene (TX); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Early wage access

Flexible scheduling

Employee discount

Job summary

Insomnia Cookies is seeking a Shift Leader to guide bakery operations and deliver warm, delicious cookies to guests throughout the shift. You will work alongside the Cookie Crew to ensure a smooth, high-energy service, bake and pack orders, and provide exceptional guest experiences from start to finish.

Ideal candidates have 1+ year in customer-focused roles, strong communication, and a collaborative mindset.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.

Skills

Retail experience

Communication

Teamwork

Customer service

Job description

Insomnia Cookies is seeking a Shift Leader to guide bakery operations and deliver warm, delicious cookies to guests throughout the shift. You will work alongside the Cookie Crew to ensure a smooth, high-energy service, bake and pack orders, and provide exceptional guest experiences from start to finish.

Ideal candidates have 1+ year in customer-focused roles, strong communication, and a collaborative mindset.