Shift Lead: Bakery Ops & Guest Experience

Insomnia Cookies, LLC; Seattle (WA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access (get paid the next

Flexible scheduling

Employee discount (free cookies!)

Job summary

Insomnia Cookies is seeking a Shift Leader to manage bakery operations, bake and package orders, and lead the Cookie Crew to deliver warm, delicious cookies and an exceptional guest experience throughout your shift.

You will coach teammates, assign tasks, maintain product quality and food safety standards, handle cash management and deposits, and partner with store leadership to keep the bakery running smoothly and efficiently.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Must be 18 years of age or older and able to obtain food safety certifications.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Customer service

Team leadership

Communication

Problem solving

Job description

Insomnia Cookies is seeking a Shift Leader to manage bakery operations, bake and package orders, and lead the Cookie Crew to deliver warm, delicious cookies and an exceptional guest experience throughout your shift.

You will coach teammates, assign tasks, maintain product quality and food safety standards, handle cash management and deposits, and partner with store leadership to keep the bakery running smoothly and efficiently.