Bakery Operations Assistant Manager

Insomnia Cookies; Buffalo (NY); On-site; USD 57,859,000 - 65,904,000; Full time

Benefits offered by this job

Competitive pay + bonus eligibility: $

Job summary

Insomnia Cookies is seeking an Assistant Bakery Operations Manager in Buffalo, NY to own and execute BOM-level tasks, lead the team, and drive operational excellence in a fast-paced bakery.

This role blends hands-on operational excellence with talent development, recruiting, and training, preparing you for future BOM responsibilities while ensuring quality, safety, and guest satisfaction.

Qualifications

• 1+ year leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and attention to detail.
• Ability to coach and develop hourly team members.
• Comfortable working in fast-paced, high-volume environments.
• Ability to perform all bakery roles during peak periods.
• Strong communication and problem-solving skills.

Responsibilities

• Execute core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists.
• Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards.
• Support ordering, inventory accuracy, and shrink control.
• Assist in schedule creation and labor execution to meet operational targets.
• Lead recruiting, interviewing, onboarding, and training of new staff.
• Deliver coaching and real-time performance feedback; uphold standards and growth mindset.
• Manage bakery operations independently in the absence of the BOM; model urgency and accountability.
• Partner with BOM and Area leadership to identify operational gaps and implement solutions.
• Maintain continuity of operations during leadership transitions or staffing shortages.

Skills

Leadership

Operational discipline

Coaching

Communication

Problem solving

Job description

Insomnia Cookies is seeking an Assistant Bakery Operations Manager in Buffalo, NY to own and execute BOM-level tasks, lead the team, and drive operational excellence in a fast-paced bakery.

This role blends hands-on operational excellence with talent development, recruiting, and training, preparing you for future BOM responsibilities while ensuring quality, safety, and guest satisfaction.