Bakery Ops Lead: Path to BOM, Hands-On & Growth

Insomnia Cookies; Bala Cynwyd (PA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Bonus eligibility

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Paid vacation

Wellness days

Career development

Free cookies

Team culture

Job summary

Insomnia Cookies is seeking an Assistant Bakery Operations Manager to lead daily bakery operations, ensuring quality, food safety, guest satisfaction, and timely delivery while developing the next generation of bakery leaders.

Based in Bala Cynwyd, PA, you will directly manage staffing, coaching, and execution of BOM-level tasks in the BOM's absence, driving urgency, accountability, and continuous improvement, and partnering with leadership to close operational gaps.

Qualifications

• 1+ year leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and attention to detail.
• Ability to coach and develop hourly team members.
• Comfortable working in fast-paced, high-volume environments.
• Ability to perform all bakery roles during peak business periods.
• Strong communication and problem-solving skills.

Responsibilities

• Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists.
• Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards.
• Support ordering, inventory accuracy, and shrink control.
• Assist in schedule creation and labor execution to meet operational targets.
• Support recruiting, interviewing, onboarding, and training of new staff.
• Deliver consistent coaching and real-time performance feedback.
• Hold team members accountable to standards while reinforcing a growth mindset culture.
• Ensure onboarding and training programs are executed to company standards.

Skills

Leadership

Operational discipline

Team coaching

High-volume environment

Bakery skills

Communication

Job description

Insomnia Cookies is seeking an Assistant Bakery Operations Manager to lead daily bakery operations, ensuring quality, food safety, guest satisfaction, and timely delivery while developing the next generation of bakery leaders.

Based in Bala Cynwyd, PA, you will directly manage staffing, coaching, and execution of BOM-level tasks in the BOM's absence, driving urgency, accountability, and continuous improvement, and partnering with leadership to close operational gaps.