Bakery Guest Experience Specialist

Nothing Bundt Cakes; High Point (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Employee discounts

Flexible work schedules

Job summary

Nothing Bundt Cakes is hiring a friendly Guest Services Representative to create a warm, welcoming environment for guests in-store and on the phone. You’ll guide customers through cake selections, balance the POS, and assist with craft and clerical duties to ensure smooth orders.

You’ll thrive in a team, be organized, and enjoy interacting with guests while contributing to a joyful community atmosphere and reliable service.

Qualifications

• Ability to work well in a team.
• Demonstrates integrity and initiative.
• Able to follow instructions and perform under pressure.
• Outgoing and friendly demeanor with a sense of urgency.
• Strong attention to detail and multitasking.
• Sales-oriented with customer service focus.
• Genuine care for others’ needs.

Responsibilities

• Greet walk-in guests and introduce them to bakery products.
• Offer creative add-ons and retail to enhance the experience.
• Assist phone-in guests with placing orders.
• Operate and balance the POS accurately and efficiently.
• Collect emails from guests and share current promotions.
• Keep retail area clean and well merchandised.
• Carry out crafter & other departments’ tasks as needed.

Skills

Teamwork

Instruction following

Integrity

Initiative

Under pressure

Outgoing

Attention to detail

Multitasking

Sales ability

Urgency

Empathy

Job description

Nothing Bundt Cakes is hiring a friendly Guest Services Representative to create a warm, welcoming environment for guests in-store and on the phone. You’ll guide customers through cake selections, balance the POS, and assist with craft and clerical duties to ensure smooth orders.

You’ll thrive in a team, be organized, and enjoy interacting with guests while contributing to a joyful community atmosphere and reliable service.