Reprographics & Office Services Specialist

RR Donnelley; Los Angeles (CA); Vor Ort; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision coverage

401(k) with company match

Paid time off

Disability insurance

Life insurance

Parental leave

Tuition assistance

Employer/partner discounts

Zusammenfassung

RR Donnelley in Los Angeles seeks an Office Service Associate to provide daily back-office services for clients and teams. Responsibilities include reprographics (copy) and mail services in both physical and digital environments, with support for hospitality, facilities, audio/visual, reception and other service lines as needed.

The role requires a high school diploma and at least 1 year of office services experience, plus proficiency with mail, phone, email, and reprographics equipment.

Qualifikationen

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must meet deadlines and complete projects timely.
• Ability to handle sensitive and confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills and know when to elevate issues.

Aufgaben

• Utilize appropriate logs for all office services work.
• Ensure job tickets are properly filled out before starting work.
• Perform work in office services, primarily reprographics, mail and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs regularly.
• Prioritize workflow.
• Perform quality assurance on own and others' work.
• Load machines with paper, toner, and supplies.
• Answer calls, emails, and place service requests as needed.
• Interact with clients in person, by phone, or electronically.
• Adhere to policies and use equipment cost-effectively.

Kenntnisse

Customer service

Communication

Attention to detail

Teamwork

Deadline oriented

Problem solving

Self-motivated

Ausbildung

High school diploma

Tools

Reprographics equipment

Mail equipment

Phone & email

Jobbeschreibung

RR Donnelley in Los Angeles seeks an Office Service Associate to provide daily back-office services for clients and teams. Responsibilities include reprographics (copy) and mail services in both physical and digital environments, with support for hospitality, facilities, audio/visual, reception and other service lines as needed.

The role requires a high school diploma and at least 1 year of office services experience, plus proficiency with mail, phone, email, and reprographics equipment.