B2B Manufacturing: Customer Service & Sales Support

#twiceasnice Recruiting; Linden (NJ); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Our client in the manufacturing sector in Linden, NJ is seeking a Customer Service Representative / Sales Support to manage B2B orders from inquiry to delivery, coordinating with sales, production, planning, and warehouse teams. This role emphasizes strong Excel skills and clear communication.

Candidates should have B2B customer service or sales experience in manufacturing or supply chain, with the ability to stay organized, follow up proactively, and grow into a more customer-facing sales role

Qualifications

• B2B customer service or sales experience in manufacturing or supply chain.
• Strong Microsoft Excel skills.
• Clear communication, organized work style, proactive follow-up.

Responsibilities

• Handle customer inquiries, quotes, order entry, and order follow-up.
• Track open orders, due dates, samples, shipments, and customer requests.
• Coordinate order status with production, planning, and warehouse teams.
• Follow up with existing customers on POs, lead times, and next steps.
• Maintain customer updates through email, calls, and open order reports.
• Support key accounts with issue resolution and timeline updates.
• Use Excel to search pricing, sort data, and track open orders.

Skills

B2B customer service

Manufacturing / supply chain

Excel proficiency

Tools

Microsoft Excel

Job description

Our client in the manufacturing sector in Linden, NJ is seeking a Customer Service Representative / Sales Support to manage B2B orders from inquiry to delivery, coordinating with sales, production, planning, and warehouse teams. This role emphasizes strong Excel skills and clear communication.

Candidates should have B2B customer service or sales experience in manufacturing or supply chain, with the ability to stay organized, follow up proactively, and grow into a more customer-facing sales role