B2B Customer Service Rep

MyStaff; Omaha (NE); On-site; USD 34,000 - 42,000; Full time

Job summary

MyStaff is seeking a customer service representative in Omaha, NE to help customers by phone and email. You will process orders, quotes, returns, and account updates, and answer questions about products, pricing, availability, and delivery.

Responsibilities include troubleshooting issues, coordinating with Sales, Operations, and Shipping, keeping data accurate, and building strong customer relationships with proactive follow-up.

Qualifications

• 1+ year of customer service or related experience.
• Strong communication and problem-solving skills.
• Excellent organization and attention to detail.
• Comfortable using computers and Microsoft Office.
• B2B customer service experience is a plus.
• A positive attitude and the ability to juggle multiple priorities.

Responsibilities

• Process orders, quotes, returns, and account updates.
• Answer questions about products, pricing, availability, and delivery.
• Troubleshoot issues and find solutions.
• Coordinate with Sales, Operations, and Shipping.
• Keep customer and order information accurate.
• Build great relationships with customers and follow up to make sure they’re taken care of.

Skills

Customer service

Communication

Problem-solving

Organization

Attention to detail

Team coordination

Tools

Microsoft Office

Job description

• Process orders, quotes, returns, and account updates
• Answer questions about products, pricing, availability, and delivery
• Troubleshoot issues and find solutions
• Coordinate with Sales, Operations, and Shipping
• Keep customer and order information accurate
• Build great relationships with customers and follow up to make sure they’re taken care of

What You’ll Do:

• Help customers by phone and email
• Process orders, quotes, returns, and account updates
• Answer questions about products, pricing, availability, and delivery
• Troubleshoot issues and find solutions
• Coordinate with Sales, Operations, and Shipping
• Keep customer and order information accurate
• Build great relationships with customers and follow up to make sure they’re taken care of

What You Bring:

• 1+ year of customer service or related experience
• Strong communication and problem-solving skills
• Excellent organization and attention to detail
• Comfortable using computers and Microsoft Office
• B2B customer service experience is a plus
• A positive attitude and the ability to juggle multiple priorities