Sales Support Specialist (B2B Customer Support)

#twiceasnice Recruiting; Parsippany-Troy Hills (NJ); On-site; USD 42,000 - 66,000; Full time

Job summary

Twice as Nice Recruiting is seeking a Sales Support Specialist for our client, a division of an established industrial manufacturer, to join the Lincoln Park, NJ team. You will assist customers with product needs, primarily service and parts, handling emails and quotes.

In this office-based role, you will research requests, coordinate order fulfillment, and provide cross-functional support with procurement and operations. A team-focused, hands-on environment with strong relationships.

Qualifications

• Office-based B2B support experience.
• Curiosity to learn product and equipment details.
• Strong organizational skills with ability to manage multiple priorities.

Responsibilities

• Serve as primary contact for customer replacement parts inquiries.
• Identify replacement components using ERP, catalogs, and documentation.
• Prepare quotations and process replacement parts orders.
• Coordinate order fulfillment, shipping, returns, and customer updates.
• Resolve order discrepancies and provide aftermarket support.
• Build relationships with industrial customers through exceptional service.
• Interpret drawings, manuals, and equipment documentation.
• Develop knowledge of industrial machinery and components.
• Provide cross-functional support across parts, purchasing, and operations.

Skills

B2B support

Customer service

Organizational skills

Team collaboration

Tools

ERP software

Technical documentation

Job description

Job Type: Full-Time

Typical Hours: M-F, 7am-3:30pm; Great Work/Life Balance!

Sponsorship is not available

Our client, a division of a well-established industrial manufacturer, is looking for a Sales Support Specialist to join their team in Lincoln Park, NJ. In this role, you'll support customers with product needs, primarily related to service and parts. Most inquiries come through email, so this isn't a phone-heavy support role, and you'll have plenty of time to research requests, prepare quotes, and make sure customers get the right information. The company is a well-respected manufacturer with a loyal customer base, creating a relationship-driven environment with the stability that comes from those long-standing customer relationships. The US team is small and close-knit, so you'll work closely with everyone and have plenty of variety in your day. It's a great fit for someone who enjoys being part of a team where people genuinely help each other out. If you're looking to step away from a large corporate environment and join a company where your contributions are visible, teamwork is valued, work-life balance still exists, and yes, you can wear jeans to work, this could be a great match.

• Serve as the primary contact for customer replacement parts inquiries
• Identify replacement components using ERP, parts catalogs, and technical documentation
• Prepare quotations and process replacement parts orders
• Coordinate order fulfillment, shipping, returns, and customer updates
• Resolve order discrepancies and provide responsive aftermarket support
• Build strong relationships with industrial customers through exceptional service
• Interpret technical drawings, manuals, and equipment documentation
• Develop knowledge of industrial machinery and mechanical components
• Partner with warehouse and internal teams to ensure accurate order execution
• Provide cross-functional support across parts, purchasing, and operations as needed

Who You Are

• Well-versed working in an office-based environment providing B2B support
• Naturally curious and genuinely interested in learning the products and equipment you support
• Values working on a small team where you can have more variety in your day
• Organized and able to manage multiple priorities without losing attention to detail