Customer Support & Order Coordinator - Manufacturing

#twiceasnice Recruiting; Linden (NJ); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Our client in the manufacturing sector in Linden, NJ is seeking a Customer Service Representative / Sales Support to manage B2B orders from inquiry to delivery, coordinating with sales, production, planning, and warehouse teams. This role emphasizes strong Excel skills and clear communication.

Candidates should have B2B customer service or sales experience in manufacturing or supply chain, with the ability to stay organized, follow up proactively, and grow into a more customer-facing sales role

Qualifications

• B2B customer service or sales experience in manufacturing or supply chain.
• Strong Microsoft Excel skills.
• Clear communication, organized work style, proactive follow-up.

Responsibilities

• Handle customer inquiries, quotes, order entry, and order follow-up.
• Track open orders, due dates, samples, shipments, and customer requests.
• Coordinate order status with production, planning, and warehouse teams.
• Follow up with existing customers on POs, lead times, and next steps.
• Maintain customer updates through email, calls, and open order reports.
• Support key accounts with issue resolution and timeline updates.
• Use Excel to search pricing, sort data, and track open orders.

Skills

B2B customer service

Manufacturing / supply chain

Excel proficiency

Tools

Microsoft Excel

Job description

Customer Service Representative / Sales Support (Manufacturing/Supply Chain)

Location: Linden, NJ

Job Type: Full-Time | On-site (Hybrid flexibility after training)

Typical Hours: Monday - Friday, 40 hours/week

Start Date: ASAP

Travel: None required

Sponsorship is not available

Customer Service Representative / Sales Support (Manufacturing/Supply Chain) Description

Our client in the manufacturing industry is looking for a Customer Service Representative / Sales Support to add to their team in Linden, NJ. In this role, you will support B2B customer orders from inquiry to delivery, while coordinating with sales, production, planning, and warehouse teams. Our client is looking for someone with B2B customer service or sales experience in manufacturing or supply chain, and strong Excel skills. To be successful in this role, you must communicate clearly, stay organized, follow up without being prompted, and ask questions when something is unclear. This is a great opportunity for someone enthusiastic and eager to learn, with room to grow from customer service into a more customer-facing sales role over time.

Customer Service Representative / Sales Support (Manufacturing/Supply Chain) Responsibilities

• Handle customer inquiries, quotes, order entry, and order follow-up
• Track open orders, due dates, samples, shipments, and customer requests
• Coordinate order status with production, planning, and warehouse teams
• Follow up with existing customers on POs, lead times, and next steps
• Maintain customer updates through email, calls, and open order reports
• Support key accounts with issue resolution and timeline updates
• Use Excel to search pricing, sort data, and track open orders

Customer Service Representative / Sales Support (Manufacturing/Supply Chain) Qualifications

• Sales or customer service experience in a B2B environment required
• Manufacturing or supply chain experience required
• Enter number 24 as the answer to the 4th application question
• Proficiency with Microsoft Excel required