B2B Customer Success & Order Manager

StaffBright; Detroit (MI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Global organization

Cross-functional exposure

Collaborative environment

Technical manufacturing experience

Customer-facing role

Job summary

StaffBright is seeking a customer-focused professional to handle B2B customer service, order management, quoting, and cross-team coordination in a global manufacturing environment. This full-time, contract, hybrid role emphasizes building relationships, solving problems, and keeping customers informed from initial request to fulfillment.

You will manage orders, provide quotes, monitor pricing and lead times, and collaborate with logistics and operations to resolve delivery issues.

Qualifications

• 2+ years in B2B customer service or order management
• Experience with ERP or business management systems
• Proficient in Microsoft Office
• Strong written and verbal communication
• Organized with ability to manage multiple priorities
• Collaborative and process-driven

Responsibilities

• Manage day-to-day communication with business customers from initial request through order fulfillment
• Support customers with product and replacement-part needs, including coordinating quotes and order details
• Enter and manage orders while ensuring customer and product information remains accurate
• Keep customers informed on pricing, availability, lead times, and shipment updates
• Partner with internal logistics and operations teams to troubleshoot delivery or order-related issues
• Review customer activity and purchasing patterns to support inventory and service needs
• Assist with reporting and tracking key customer and order activity
• Work cross-functionally to create a smooth, responsive customer experience

Skills

B2B customer service

Order management

ERP experience

MS Office

Communication skills

Multi-tasking

Education

Associate’s or Bachelor’s degree in Business or related discipline

Tools

SAP

ERP system

Microsoft Office Suite

Job description

StaffBright is seeking a customer-focused professional to handle B2B customer service, order management, quoting, and cross-team coordination in a global manufacturing environment. This full-time, contract, hybrid role emphasizes building relationships, solving problems, and keeping customers informed from initial request to fulfillment.

You will manage orders, provide quotes, monitor pricing and lead times, and collaborate with logistics and operations to resolve delivery issues.