Customer Order Processing & Logistics Specialist

LHH; Matthews (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

LHH Recruitment Solutions is partnering with a growing manufacturing organization in Matthews, NC to hire a Customer Order Processing & Logistics Specialist. This role supports B2B customers in a manufacturing, industrial, distribution, or supply chain environment.

You will manage the complete order lifecycle from entry to shipment, coordinating domestic and international shipments and ensuring accuracy and proactive communication.

Qualifications

• 3+ years of customer service, order management, or logistics coordination experience.
• Experience supporting B2B customers within manufacturing, industrial, distribution, or supply chain environments.
• Experience processing orders and coordinating shipments from entry through delivery.
• Strong understanding of order workflows, inventory considerations, and shipping processes.
• Experience managing high-volume communication via phone and email.
• Proficiency with ERP, order management software, or CRM platforms.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage customer orders from receipt through fulfillment, ensuring accuracy and timely processing.
• Serve as primary contact for B2B customers, distributors, and internal stakeholders regarding order status and delivery schedules.
• Enter and validate orders within ERP and internal systems.
• Coordinate domestic and international shipments through carriers and logistics partners.
• Arrange ground, air, import, and export shipments while ensuring compliance with requirements.
• Prepare shipping documentation and related paperwork.
• Monitor shipments and proactively communicate delays; resolve issues.
• Collaborate with Sales, Customer Service, Manufacturing, Planning, and Warehouse teams.
• Maintain accurate customer, order, and shipment records.
• Support continuous improvement in order management and customer service operations.

Skills

Customer service

Order management

B2B support

Logistics coordination

Multi-tasking

Tools

ERP systems

CRM platforms

Order management software

Job description

Customer Order Processing & Logistics Specialist

Matthews, NC | Contract-to-Hire | Fully Onsite

LHH Recruitment Solutions is partnering with a growing manufacturing organization in Matthews, NC to hire a Customer Order Processing & Logistics Specialist. This position is ideal for a professional with experience supporting business-to-business (B2B) customers in a manufacturing, industrial, distribution, or supply chain environment.

In this role, you will serve as a key point of contact for customers, distributors, freight providers, and internal teams while managing the complete order lifecycle from order entry through shipment delivery. The ideal candidate understands the importance of accuracy, urgency, and proactive communication when supporting customer orders, coordinating shipments, and resolving logistics challenges.

What You'll Do

• Manage customer orders from receipt through fulfillment, ensuring accuracy and timely processing
• Serve as the primary contact for B2B customers, distributors, and internal stakeholders regarding order status, shipments, and delivery schedules
• Enter and validate customer orders within ERP and internal business systems
• Coordinate domestic and international shipments through carriers, freight forwarders, and logistics partners
• Arrange ground, air, import, and export shipments while ensuring compliance with customer and regulatory requirements
• Prepare shipping documentation, commercial invoices, customs paperwork, and export-related documentation
• Monitor shipments, proactively communicate delays, and resolve transportation and delivery issues
• Partner closely with Sales, Customer Service, Manufacturing, Planning, and Warehouse teams to meet customer commitments
• Maintain accurate customer, order, and shipment records
• Support continuous improvement efforts within order management and customer service operations

What We're Looking For

Required Qualifications:

• 3+ years of customer service, order management, customer support, or logistics coordination experience
• Experience supporting B2B customers within a manufacturing, industrial, distribution, or supply chain environment
• Experience processing customer orders and coordinating shipments from order entry through delivery
• Strong understanding of customer order workflows, inventory considerations, and shipping processes
• Experience managing high-volume customer communication via phone and email
• Proficiency with ERP systems, order management software, or CRM platforms
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications:

• Experience coordinating domestic and international shipments
• Knowledge of import/export processes, customs documentation, freight forwarding, and commercial shipping paperwork
• Experience working with carriers such as UPS, FedEx Freight, DHL, LTL providers, freight brokers, or international logistics providers
• Background supporting manufacturing operations, production schedules, or distributor networks

Why This Opportunity?

This is an opportunity to join a growing manufacturing organization where you will play a critical role in customer satisfaction, order fulfillment, and supply chain execution. If you thrive in a fast-paced B2B environment and enjoy balancing customer service, order management, and logistics responsibilities, we'd love to hear from you.