B2B Customer Service Representative

Ferretti Search; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Ferretti Search is seeking a Customer Service Associate to serve as the primary contact for customers, handling product, service, order, and account support. You will process orders, quotes, and maintain records while coordinating with internal teams to ensure high-quality service.

The ideal candidate is organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment with professionalism. Occasional travel for training and visits is possible.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, administrative, or order processing.
• Strong verbal and written communication skills.
• Ability to enter and maintain data accurately.

Responsibilities

• Process customer orders, quotes, and order entries accurately and efficiently.
• Maintain customer, vendor, and job records in Oxaion and Excel.
• Verify purchase orders and ensure quoted pricing aligns with invoiced amounts.
• Respond promptly to customer inquiries via phone, email, and in person.
• Resolve customer complaints and issues or escalate as needed.
• Perform customer verifications and assist with managing customer accounts.
• Record customer interactions, inquiries, complaints, and actions taken.
• Coordinate with internal departments to support customer requirements and resolve issues.
• Follow up on customer interactions, open quotes, orders, and special projects.
• Review customer-supplied information using MI-5 CAD/CAM software.
• Utilize Oxaion for order processing, scheduling, planning, and CX management.
• Develop and maintain positive working relationships with customers.
• Assist with special projects and perform additional duties as assigned by management.
• Handle diverse tasks in a fast-paced environment with frequent interruptions while maintaining service quality and accuracy.

Skills

Communication skills

Organizational skills

Attention to detail

Multitasking

Data entry accuracy

Willingness to travel

Education

High school diploma or equivalent

Tools

Oxaion / SAP

Microsoft Office Suite (Word, Excel, PowerPoint)

CAD/CAM MI-5

Job description

The Customer Service Associate serves as a primary point of contact for customers, providing support related to products, services, orders, and account management. This role is responsible for processing customer orders and quotes, maintaining accurate records, resolving customer inquiries, and coordinating with internal departments to ensure a high level of customer service.

The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism.

Minimum Qualifications

• High school diploma or equivalent.
• Previous customer service, administrative, or order processing experience.
• Strong verbal and written communication skills.
• Ability to accurately enter and maintain data and records.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities while maintaining accuracy.
• Willingness and ability to travel occasionally for training and customer visits.
• Ability to maintain confidentiality of customer and company information.

Preferred Qualifications

• Experience using ERP systems such as Oxaion, SAP, or similar software.
• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Experience in manufacturing or industrial customer service environments.
• Familiarity with CAD/CAM software, preferably MI-5.
• Bilingual in English and Spanish, German, or Portuguese preferred.
• Strong problem-solving and account management experience.

Responsibilities

• Process customer orders, quotes, and order entries accurately and efficiently.
• Maintain customer, vendor, and job records in Oxaion and Excel.
• Verify purchase orders and ensure quoted pricing aligns with invoiced amounts.
• Respond promptly to customer inquiries, concerns, and requests via phone, email, and in person.
• Resolve customer complaints and issues or escape them to the appropriate resources when necessary.
• Perform customer verifications and assist with managing customer accounts.
• Record customer interactions, inquiries, complaints, and actions taken.
• Coordinate with internal departments to support customer requirements and resolve issues.
• Follow up on customer interactions, open quotes, orders, and special projects.
• Review customer-supplied information using MI-5 CAD/CAM software.
• Utilize Oxaion for order processing, scheduling, planning, and customer, supplier, and material management.
• Develop and maintain positive working relationships with customers.
• Assist with special projects and perform additional duties as assigned by management.
• Handle diverse tasks in a fast-paced environment with frequent interruptions while maintaining service quality and accuracy.