Customer Experience Specialist - Growth & Impact

B&C Industries; Lyndhurst (NJ); On-site; USD 38,000 - 48,000; Full time

Job summary

B&C Industries in Lyndhurst, NJ is seeking a customer service professional to join our packaging distribution team. You will respond to inquiries, troubleshoot issues, and collaborate with colleagues to ensure customer satisfaction.

This role emphasizes strong writing and communication skills, organizational abilities, and proactive problem-solving to support our growing tri-state operation and maintain our high service standards.

Qualifications

• Excellent written and verbal communication abilities.
• Strong organizational skills and attention to detail.
• Proactive and initiative-taking with good problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone or email in a timely, professional manner.
• Troubleshoot and resolve customer complaints and issues.
• Document customer interactions, track issues, and ensure follow-up where necessary.
• Collaborate with other teams to ensure customer satisfaction and issue resolution.
• Process orders, returns, and exchanges as needed.

Skills

Communication skills

Organizational skills

Written & verbal communication

Job description

B&C Industries in Lyndhurst, NJ is seeking a customer service professional to join our packaging distribution team. You will respond to inquiries, troubleshoot issues, and collaborate with colleagues to ensure customer satisfaction.

This role emphasizes strong writing and communication skills, organizational abilities, and proactive problem-solving to support our growing tri-state operation and maintain our high service standards.