Customer Service Representative

StaffBright; Detroit (MI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Global organization

Cross-functional exposure

Collaborative environment

Technical manufacturing experience

Customer-facing role

Job summary

StaffBright is seeking a customer-focused professional to handle B2B customer service, order management, quoting, and cross-team coordination in a global manufacturing environment. This full-time, contract, hybrid role emphasizes building relationships, solving problems, and keeping customers informed from initial request to fulfillment.

You will manage orders, provide quotes, monitor pricing and lead times, and collaborate with logistics and operations to resolve delivery issues.

Qualifications

• 2+ years in B2B customer service or order management
• Experience with ERP or business management systems
• Proficient in Microsoft Office
• Strong written and verbal communication
• Organized with ability to manage multiple priorities
• Collaborative and process-driven

Responsibilities

• Manage day-to-day communication with business customers from initial request through order fulfillment
• Support customers with product and replacement-part needs, including coordinating quotes and order details
• Enter and manage orders while ensuring customer and product information remains accurate
• Keep customers informed on pricing, availability, lead times, and shipment updates
• Partner with internal logistics and operations teams to troubleshoot delivery or order-related issues
• Review customer activity and purchasing patterns to support inventory and service needs
• Assist with reporting and tracking key customer and order activity
• Work cross-functionally to create a smooth, responsive customer experience

Skills

B2B customer service

Order management

ERP experience

MS Office

Communication skills

Multi-tasking

Education

Associate’s or Bachelor’s degree in Business or related discipline

Tools

SAP

ERP system

Microsoft Office Suite

Job description

We’re looking for a customer-focused professional who enjoys being the person clients can rely on. This role combines B2B customer service, order management, quoting, and internal coordination within a global manufacturing environment.

The ideal candidate is organized, responsive, and comfortable managing multiple customer needs at once. If you enjoy building relationships, solving problems, and working across teams to keep customers informed, this could be a great next step.

This is a full-time, contract, hybrid opportunity.

What You Will Be Doing

• Manage day-to-day communication with business customers from initial request through order fulfillment.
• Support customers with product and replacement-part needs, including coordinating quotes and order details.
• Enter and manage orders while ensuring customer and product information remains accurate.
• Keep customers informed on pricing, availability, lead times, and shipment updates.
• Partner with internal logistics and operations teams to troubleshoot delivery or order-related issues.
• Review customer activity and purchasing patterns to support inventory and service needs.
• Assist with reporting and tracking key customer and order activity.
• Work cross-functionally to create a smooth, responsive customer experience.

What We Need From You

To be considered for this role, candidates must have the following experience and skills:

• 2+ years of experience in a B2B customer service, customer support, order management, or similar customer-facing role.
• Experience working directly with customers in a professional business environment.
• Comfortable managing orders, quotes, pricing inquiries, and customer follow-up.
• Experience using an ERP or business management system.
• Working knowledge of Microsoft Office.
• Strong written and verbal communication skills.
• Ability to stay organized and manage multiple priorities without losing attention to detail.
• Collaborative, dependable, and comfortable working within established processes.

The ideal candidate will also have any or all of the following preferred experience and skills:

• Experience supporting customers within manufacturing, industrial, automotive, or another technical environment.
• SAP experience.
• Exposure to aftermarket parts, replacement components, or technical products.
• Experience working for a global or international organization.
• Associate’s or Bachelor’s degree in Business or a related discipline.

The Perks

• Opportunity to join a well-established global organization.
• Exposure to multiple areas of the business, including customer service, sales support, logistics, and operations.
• Collaborative, team-oriented environment.
• Opportunity to build experience within a technical manufacturing organization.
• Customer-facing position with a mix of relationship management and operational responsibility.

StaffBright – Who We Are

StaffBright connects exceptional professionals with fulfilling opportunities in Finance, IT, Engineering, and Sales and Marketing. By partnering with industry-leading organizations, we help accelerate careers while delivering outstanding results for our clients. At StaffBright, we go beyond traditional staffing by fostering close collaboration with our clients, recruiters, and candidates to ensure talent needs are met efficiently. Our commitment to building long-term relationships and driving success sets us apart as a trusted partner in the staffing industry.