B2B Inside Sales & Account Growth Specialist

Modern Ice Equipment & Supply; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Modern Ice Equipment & Supply in Cincinnati seeks an Inside Sales Account Specialist to grow and manage a client portfolio across an assigned region. You will partner with Outside Sales, educate customers on products and solutions, support order processes, and deliver high-quality service that strengthens relationships in the ice industry.

Ideal candidates are positive, driven, relationship-focused and eager to help clients succeed while contributing to business growth through proactive account

Qualifications

• 3 years of account management or inside sales experience (B2B preferred).
• Strong interpersonal skills, emotional intelligence, and customer-first mindset.
• Proficiency with Microsoft Office Suite and CRM platforms.

Responsibilities

• Proactively grow and manage a client portfolio across an assigned region
• Partner closely with the Outside Sales team to exceed customer expectations
• Educate customers on product features, benefits, and related solutions; identify and pursue appropriate upsell and cross-sell (back selling) opportunities
• Support order entry, tracking, and client transition to the Ecommerce platform
• Resolve client issues with empathy and efficiency; field shipment and warranty issues and escalate to the Customer Advocate Group as needed
• Manage time and priorities to achieve service level and customer satisfaction goals
• Continuously expand product knowledge and skills
• Deliver memorable, people-focused service at every interaction
• Perform other duties as assigned

Job description

Modern Ice Equipment & Supply in Cincinnati seeks an Inside Sales Account Specialist to grow and manage a client portfolio across an assigned region. You will partner with Outside Sales, educate customers on products and solutions, support order processes, and deliver high-quality service that strengthens relationships in the ice industry.

Ideal candidates are positive, driven, relationship-focused and eager to help clients succeed while contributing to business growth through proactive account