Inside Sales & Account Growth Leader

Pro-Active Engineering; Town of Sun Prairie (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Pro-Active Engineering is seeking a hands-on Inside Sales & Customer Account Manager to lead a team of five across inside sales, account management, and customer service. This player-coach role focuses on developing people, improving sales and service performance, and maintaining strong customer relationships.

The successful candidate will oversee team performance and drive growth, retention, and satisfaction of assigned accounts, with emphasis on collaboration across leadership and other

Qualifications

• Experience leading inside sales, account management, and customer service teams.
• Strong coaching and performance management skills.
• Ability to build relationships with customers and cross‑team collaboration.

Responsibilities

• Lead a team of five inside sales, account management, and customer service staff.
• Develop people, improve sales and service performance, and ensure high customer satisfaction.
• Set expectations, monitor KPIs, and conduct regular coaching and performance reviews.
• Grow existing accounts and identify new business opportunities.
• Act as primary contact for key accounts and manage inquiries and orders.

Job description

Pro-Active Engineering is seeking a hands-on Inside Sales & Customer Account Manager to lead a team of five across inside sales, account management, and customer service. This player-coach role focuses on developing people, improving sales and service performance, and maintaining strong customer relationships.

The successful candidate will oversee team performance and drive growth, retention, and satisfaction of assigned accounts, with emphasis on collaboration across leadership and other